Frequently Asked Questions
Q: How can I obtain a discount for these LED lights?
A: We provide competitive pricing initially. Discounts are available based on minimum order quantities. We also periodically offer promotional activities for our customers.
Q: What is the estimated shipping time?
A: RTS products are typically shipped within 15 days after full payment. For customized lighting solutions, the lead time is approximately 45 days after receiving the deposit.
Q: Which shipping methods are available and what are the delivery times?
A: We use UPS, DHL, TNT, and FEDEX for fast delivery (7-10 days). EMS takes about 10-15 days, while sea freight takes approximately 45-60 days depending on the destination.
Q: What customization options are available for the outdoor lights?
A: You can customize various aspects including color, logo, shape, and specialized packaging. Please share your specific requirements with us for a detailed quote.
Q: Is it possible to visit the manufacturing facility?
A: Yes, visitors are welcome. We can arrange pickups from the airport or station to facilitate your visit to our production lines.
Q: What is the standard warranty for these LED garden lamps?
A: These products come with a standard 2-year warranty covering material and performance specifications under normal working conditions.